Refund policy

Last updated: September 2026

At Beauticara, customer satisfaction is important to us. This Refund & Return Policy explains our standard returns process, our 30-Day Results Guarantee, and what to do if you receive a damaged, defective, or incorrect item.

This policy does not affect any statutory consumer rights you may have under applicable law.

Standard Returns

We accept returns of eligible products within 30 days of delivery.

To qualify for a standard return, the product must be:

Unused and unopened.
In its original packaging.
In the same condition in which it was received.
Purchased directly from Beauticara.

For hygiene and safety reasons, opened or used skincare and cosmetic products cannot normally be returned due to a change of mind.

However, eligible opened or used products may still qualify under our 30-Day Results Guarantee or our damaged, defective, or incorrect item policy below.

To request a return, please contact our Customer Care team at:

support@beauticara.com

Please include your order number and the email address used to place your order.

Please do not send products back without contacting us first. Once your return request has been approved, our Customer Care team will provide the appropriate return address and return instructions.

Return Shipping Costs

Beauticara covers the return shipping cost for all approved returns.

Customers will not be charged any return shipping fees for an approved return.

If a return is required, our Customer Care team will provide the appropriate return instructions and, where applicable, a prepaid return shipping label.

Please do not return any products without contacting us first and receiving return authorization and instructions.

Beauticara will also cover the return shipping cost for approved returns involving damaged, defective, or incorrect items.

30-Day Results Guarantee

In addition to our standard returns policy, eligible purchases are protected by our 30-Day Results Guarantee.

We encourage you to use your Beauticara product consistently and according to the provided instructions.

If, after 30 days of consistent use, you do not notice a visible improvement, you may submit a claim under our 30-Day Results Guarantee.

To request a review, please contact:

support@beauticara.com

Please include:

Your order number.
The email address used to place your order.
A brief explanation of your experience.
Photos of the product and, where reasonably required to assess the claim, supporting photos relating to your experience.

Requests under the 30-Day Results Guarantee must be submitted within 30 days after completing the recommended 30-day usage period.

Each request is reviewed individually.

30-Day Results Guarantee Eligibility

To qualify, you must:

Have purchased the product directly from Beauticara.
Have used the product according to its instructions.
Submit your request within the timeframe stated above.
Provide reasonable information requested by our Customer Care team to assess your claim.

Opened or used products that would not qualify for a standard change-of-mind return may still be eligible for a refund under this guarantee if the requirements above are met.

Beauticara reserves the right to decline claims involving fraudulent activity, misleading information, or abuse of the guarantee.

This does not affect your statutory consumer rights.

Returning a Product Under the Guarantee

In some cases, we may require the product to be returned before a refund is processed.

If a return is required, our Customer Care team will provide the return address, return instructions and, where applicable, a prepaid return shipping label.

Beauticara will cover the return shipping cost for all approved returns under the 30-Day Results Guarantee.

Please do not send products to an address without receiving return authorization and instructions from us first.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible at:

support@beauticara.com

We ask that you contact us within 48 hours of delivery where reasonably possible so that we can investigate the issue quickly. This notification period does not limit any statutory rights you may have.

Please provide:

Your order number.
Clear photos showing the issue.
A brief description of the problem.

Once the issue has been reviewed and approved, we will arrange an appropriate resolution, which may include a replacement or full refund.

If we require the damaged, defective, or incorrect item to be returned, Beauticara will cover the return shipping cost and provide the appropriate return instructions and, where applicable, a prepaid return shipping label.

Exchanges

We do not currently offer direct product exchanges.

If you would like a different product, please contact our Customer Care team. In most cases, you may need to return an eligible item and place a new order.

Refunds

Once we receive and inspect an eligible return, or approve a refund under our 30-Day Results Guarantee or damaged, defective, or incorrect item process, we will notify you of the outcome.

Approved refunds will be issued to the original payment method used to place the order.

Beauticara typically processes approved refunds within 10 business days.

Your bank or payment provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact:

support@beauticara.com

European Union Customers

If your order is delivered to a country where statutory cancellation or cooling-off rights apply, including qualifying purchases within the European Union, you may have additional rights under applicable consumer protection law.

For eligible EU purchases, this may include a 14-day statutory cooling-off period.

Nothing in this policy is intended to limit or exclude your statutory consumer rights.

United Kingdom Customers

Customers in the United Kingdom may have statutory rights under UK consumer protection law in addition to this policy, including rights relating to faulty, damaged, misdescribed, or qualifying online purchases.

Nothing in this Refund & Return Policy affects those statutory rights.