Refund policy
Last updated: August 2026
At Beauticara, your confidence means everything to us. That's why every eligible purchase is protected by our 30-Day Results Guarantee. We believe great skincare should deliver real results, and if it doesn't, we're here to help.
Our 30-Day Results Guarantee
We encourage you to use your Beauticara products consistently and exactly as directed.
If, after 30 days of consistent use, you don't notice a visible improvement, you may request a refund under our 30-Day Results Guarantee.
To begin your request, simply contact our Customer Care team at:
Please include:
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Your order number.
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The email used to place your order.
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A brief explanation of your experience.
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Photos of the product and, if requested, before-and-after photos to help us review your claim.
Eligibility
To qualify for a refund, you must:
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Purchase directly from Beauticara.
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Use the product according to the provided instructions.
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Submit your request within 30 days after completing your 30-day usage period.
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Cooperate with our support team if additional information is required.
Each refund request is reviewed individually to ensure fairness for all customers.
Returns
In some cases, we may ask you to return the product before processing your refund.
If a return is required, we will provide complete return instructions after your request has been approved.
Please do not send products back without first contacting our support team, as unauthorized returns may not be accepted.
Return Address:
[Insert Return Address]
Damaged, Incorrect or Defective Orders
Please inspect your order as soon as it arrives.
If your order is damaged, defective, or you receive the wrong item, contact us within 48 hours of delivery at support@beauticara.com.
Please include:
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Your order number.
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Clear photos showing the issue.
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A brief description.
After reviewing your claim, we'll arrange either:
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A replacement product, or
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A full refund.
Non-Refundable Situations
Refunds may not be approved if:
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The product was not used according to the instructions.
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The claim contains false or misleading information.
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The order was purchased through an unauthorized retailer.
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Abuse of the guarantee is suspected.
This does not affect your statutory consumer rights.
Exchanges
We do not currently offer direct product exchanges.
If you'd like a different item, our Customer Care team will advise you on the best available option.
Refund Processing
Once your refund request has been approved, your refund will be issued to the original payment method used when placing your order.
Refunds are typically processed within 10 business days after approval.
Please note that your bank or payment provider may require additional time to complete the transaction.
If you have not received your refund within 15 business days after approval, please contact us at:
European Union Customers
Customers located within the European Union may also have additional rights under applicable consumer protection laws, including the statutory 14-day cooling-off period where applicable.
These legal rights remain unaffected by our 30-Day Results Guarantee.
Need Help?
Our Customer Care team is always happy to help.
Email: support@beauticara.com
Thank you for choosing Beauticara. We appreciate your trust and are committed to providing premium Korean skincare backed by outstanding customer care.